Claims

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Testimonials

More than 1,000 employees work in the Intact Insurance Claims Department in Quebec. To tell you more about them and what inspires them, here are some of the testimonials they wanted to share with you. You never know! One of these days you might be the one talking about your work experience at Intact Insurance!

“Many employees have been with the company for a long time, and that’s encouraging for a beginner like me!"

“What really struck me, when I came to Intact Insurance, were the many employees who have worked for the Company for 15, 20, even 30 years. This tells me that they like it here. To me, it’s an advantage since the expertise stays in-house. I also like that the team leaders are accessible; also the benefits package and the option of telecommuting. And, the prestige that goes with the Intact Insurance brand makes me proud, so that I want to stay and grow with the company.”

Philippe Brisson
Field Claims Adjuster

“I’m happy and proud to be a member of this extended family!”


“My very first day here, I was welcomed warmly by all my new colleagues and I quickly felt at ease. Then I received excellent training and I very much appreciated that my Team Leader was always on hand to support and advise me. I’m also very happy to be part of this company. It is very well structured, which offers me great opportunities for advancement, and I already feel like the company is a partner in my success.”

Marc Plourde
Field Claims Adjuster

"The systems we use are very efficient and help us do our jobs faster. It’s not always like that with insurance companies!"

“Systems and structures play a key role for a road claims adjuster, and here everything has been thought through. I can work at a good pace and the easy access to information has helped me to quickly get to know the company’s standards. The support and training I received when I first started helped me adapt easily to my new environment. There are many other advantages to working for the leading insurer in Quebec; interesting opportunities for advancement, the option of doing paid overtime, and excellent communications between management and employees.”

Javier Herrera
Field Claims Adjuster

“At Intact I found a team spirit and a work atmosphere that I’d never experienced elsewhere."


“Before joining ING Insurance, which went on to become Intact Insurance, I’d held various positions at other insurance companies, and in security and prevention. My work experience had not prepared me for the very positive environment that defines Intact Insurance. Here, everyone’s on the same page and I look forward to coming to work. Our efforts are recognized and we’re encouraged to express our opinion at team meetings.”

Marcel Quenneville
Customer Service Representative

“It’s very stimulating to work in an environment where new ideas are appreciated and recognized."

“Getting hired by Intact Insurance was a turning point for me. Before that I had worked as a clerk in a sporting goods store and as a snowboarding instructor. When I joined the company in 2005, I quickly realized that I could really help customers get their lives back to normal after a loss. I wanted to continue my studies and the company helped in this, while at the same time making it possible for me to take on new duties over the years. Today, I’m happy to be working in an environment that fosters new ideas and initiatives, and I feel I directly share in the success of my team and of the organization, which is truly rewarding.”

Jean-Philippe Rémillard
Team Leader, Claims

“I was looking for a challenging job that would not always be the same routine, and I found it."

“After working in construction and in an industry setting, I chose to radically change careers by becoming a level 1 claims adjuster. Determined to move up, I went on to become a level 2 adjuster, then a field adjuster ... which had been my goal since I started! What I like best about my current job is that I get to speak to customers, suppliers and co-workers every day. And what I like best about Intact Insurance is that the company’s values are the same as mine: respect, fairness and confidence.”

Tina Bégué
Field Claims Adjuster

“Intact Insurance is a solid company and I try to make sure my customers think the same of me!"

“As a claims adjuster, I’m here to make sure customers have an outstanding experience. They’re going through a tough time, so they need to know they can count on me and that most of all I want to help them get back on track without complicating their lives further. I also want them to feel that I’m solid and ready to support them, just like the company I represent. While I find my work fulfilling, I also appreciate the opportunity Intact Insurance gives me to participate in various projects in the community. For example, I was a volunteer for the in-house United Way and Mira Foundation fundraising campaigns.”

Josée Théberge
Telephone Claims Adjuster

“A company that makes a great deal of effort to make its employees and customers happy: that’s what Intact Insurance is to me!"

“Of course, as an Intact Insurance employee, I really appreciate the benefits program, the career development opportunities and the pleasant and stimulating work environment. But what’s just as important is to feel that the company I work for wants to keep being the best and does everything it can to achieve this objective. On a more personal note, I love my work, especially the fact that I’m dealing directly with customers and that I can make a difference in their lives.”

Victoria Ponomarenko
Customer Service Representative